SHIPPING & RETURNS

Please review our return policy below:

1. Eligibility for Returns:  We accept returns on items that are unused and in their original condition within 30 days of the delivery date. Custom-made or personalized items are not eligible for return unless there is a defect or error in the order.

2. Process for Returns: To initiate a return, please contact us at shopalwaysrude@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the item back. Items must be shipped back to us within 7 days of receiving the return authorization.

3. Condition of Returned Items: Items must be returned in their original packaging and must include any tags, labels, or accessories that were included with the product. Items that show signs of wear, damage, or alterations will not be eligible for a refund.

4. Refund Process: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to the original payment method within 5-10 business days.

5. Exchanges:  If you would like to exchange an item for a different size or color, please contact us and we can discuss your options

6. Shipping Costs: Shipping costs are non-refundable unless the return is due to a fault on our part (e.g., defective products).  Customers are responsible for return shipping costs unless otherwise stated.

7. Contact Us: If you have any questions or concerns regarding your order or our return policy, please reach out to us at shopalwaysrude@gmail.com

Thank you for supporting handmade artisans! We appreciate your understanding and are here to help with any questions you may have.